When we refreshed the payments pages for our applications suite, another designer created some wireframes and handed them off to me to build the pages in HTML. This project laid the groundwork for an updated set of patterns later used in a newer version of the applications suite. I made some revisions to the initial design and wrote the HTML and CSS. I then collaborated with a software engineer to make the the pages interactive and live.
Clients, Account Managers and Web Developers needed a tool to help them understand form complexity. I was tasked with creating feature lists and mockups for such a tool. The initial release of the viewer was meant for internal Web Developers and Account Managers. Prior to entering UX, I was a web developer myself but I still started the process by interviewing several other new and experienced developers. I knew that ultimately this tool would also be something that clients would use so I also spent some time interviewing account managers. I analyzed that data and used the insights to create some paper prototypes and shared them with additional web developers. I then built wireframes and a working prototype and presented it to the product team.
As the User Experience team grew I was always on the lookout for ways to promote our value. Our annual user conference provided valuable time to share our work with our users. The document verification and attachment service was approaching it's second major release. The service would soon allow users to attach previously verified documents to numerous applications. This was a perfect opportunity to not only evangelize the value of UX, but to promote the value of the product. I prepared a 60-minute presentation that started with a short workshop exercise and concluded with an overview of the design process for the service.