Every experience is a story
Characters drive stories, humans drive experiences. Just as is the case with writing great stories, designing great products merits an understanding the needs of the people you are creating for.
My background is in storytelling and customer service. I work with teams to design services by understanding people's stories and designing services to support them.
A process rooted in collaboration
Learn
There are a plethora of effective research techniques from cheap and fast to long and spendy. Identify the right approach early and maintain empathy by updating it throughout development.
Sync
Rapid generation of ideas from all corners of the development team facilitated in time-boxed sessions gets wheels moving and plans carved out at a time when ideas are of the essence.
Generate
Once aligned, creating tangibles that represent ideas offer an accessible look into future planning and can be validated internally and with outside observers.
Share
Sharing work with stakeholders and users re-frames issues, validates solutions and leads to new discoveries.
Work
I've worked on a range of projects from small usability bugs to research-driven discovery missions to end-to-end user experiences. Below are some examples of work I am particularly proud of.
Collaborative Forms Maintenance
Provide clients more control over web forms maintenance without sacrificing customer service.
- User interviews
- Interview design
- Paper prototypes
- Qualitative analysis
- Persona generation
- Context scenarios
- Hi-fi prototype
- Development roadmap
Through our research we developed real empathy for our clients. The process uncovered new opportunities for collaboration and communication. We developed a detailed road map that would revamp and redesign a cornerstone service.
Verify and Attach Credentials
Provide a way for applicants from around the world to verify, store and attach official documents to college applications.
- Stakeholder interviews
- User interviews
- Strategy development
- User journeys
- Interaction design
- Wireframe design
- UI design
- HTML/CSS development
The service piloted on a single application and produced orders immediately. 12 additional clients added the service over the following 10 months. I worked on it over 3 major service releases. Each release resulted in increased sales.
Account Management Redesign
Revitalize the on-boarding and account management process and establish a modern, responsive look and feel for a suite of services.
- Information co-architect
- Usability testing
- Responsive design
- HTML/CSS development
The pages are fully responsive and WCAG 2.0 accessible. New user on-boarding increased through the removal of 2 steps from the sign up experience. Usability testing uncovered opportunities for reorganization of account profile details into more intuitive locations.
Shower Time
| The Challenge: | Organize and direct a cohesive team to create a short film on a shoestring budget. |
| My Role: | I built the team, managed the project, planned the shoot, ran the set, directed, edited and color-corrected. |
| Result: | The shoot went off without a hitch over the course of 3, 12-hour days. Morale remained high throughout. We hit our marks and stayed on schedule. The film premiered to a crowd of 30 in Portland, Oregon on March 23, 2018. It also screened at the Portland Underground Film Festival in 2018. The reviews have been overwhelmingly positive. |
